NEW ORCHID GARDEN RESTAURANT LIVERPOOL – MINI REVIEW!
If there is one thing I dislike, it’s establishments that do not keep their word…and treat customers like dimwits! How about you? Well the New Orchid Gardens restaurant seems like a great place to celebrate anything, or that’s what we thought…
A bit of a back story….
We have been to this restaurant when it was under a lovely couple Stan and Gill. Nothing was ever too much for this lovely duo. Sadly they have passed on since our last visit. The new management are something else, yet still...
So we had a celebration to plan as you do, and we were looking for a Suitable location that has the swag. We wanted a private space with ambiance, free or affordable parking, good food and of course the space to handle at least 14 people maybe more.
We usually head to the Liverpool Docks area, as the views are fab…This time we decided to stick to somewhere more local. And The New Orchid Garden won the lot, we liked it, and we thought it would be great for our party…How wrong could we be… 🤔
On Saturday 12th May evening, we visited the establishment for purposes of confirming if it would handle our needs and if so, book it. We had looked at a couple of other establishments, yet we have been to most for our family celebrations. So, we felt a change was due…ohh how wrong we were!
No spoilers here so read on….
When we went on our research mission at the new orchid garden restaurant, it was in full swing. It usually was busy 6 days a week when Stan and Jane were in charge. So it wasn’t a surprise that it was busy with dinners enjoying the oriental cuisine in their general downstairs space.
I met a man right at the entrance who was apparently the new owner. He wanted to know if I had a hooking?
I explained why I was there and that I wanted to check out their function room upstairs…With a view to booking it for the next Saturday evening for a private party.
My first question was,
- Am I talking to the right person, the answer was Yes.
- Was the function room available for a private party the Saturday of Prince Harry and Megan Markel’s wedding Again I was told YES.
- Could I take a look and see if it was a good fit for my intentions? To be honest I knew the room is well decorated and laid out. See images below…
But of course, he said…
He asked me why do you want the room, why here? I found that a bit weird, but hey, he was the boss. See, we wanted to have a party at the New Orchid Gardens from the first time we had a meal there and noticed the upstairs space! …I replied that it has the right look, semi private so it may suit my purposes…Of course I had other options, yet, I felt this was the right time for this establishment! How wrong I was, how I miss Stan…
You can imagine my excitement when the “manager” confirmed that I could book it for our private party. He also confirmed that No one else had booked it for our desired date/time. So, all I had to do was make a deposit, confirm date, time, be aware that we cold only order form the Banquet Menu and that’s it!
I made my booking, paid a deposit and he insisted on a specific number of people. I explained that I was expecting 14 maybe more or less.
He insisted on a number and advised that it was for planning purposes and also setting the place. I reiterated that I would confirm during the week but that we could go with 10. By Wednesday, I would have the full number and let them know, just to set the pace…
Now, I thought all I had to do was confirm our party numbers and let the management know. We even talked about delivery of the cake & Balloons for extra zing to the party & the surprise…
So I thought that all that’s left is prepare my glad rags for another episode of TRHWOL ….
Sadly it was not to be at the New Orchid Garden…
DON’T LET APPEARANCES DECEIVE YOU – New Orchid Gardens Shock #1
The next Tuesday I received a call from a woman asking exactly how many people would be joining us? And was it okay for our party to be moved to the downstairs public, open space? She said she had an inquiry for the same date/time by a larger group in the same space…She was just asking… Frankly that was okay, after all she was inquiring…or was she?
Remember I had made it clear from the get go that I was only interested in the upstairs private space for our own private do. Unknown to me, I had spoken and booked with the Restaurant owner himself!
I had also made sure we were the only booking for the day/time
I had put skin in the game with a deposit…
Don’t you think it was preposterous of them to call suggesting I could be interested in holding our do in the, public restaurant space? After I had made it clears we were only interested in the upstairs for a Private party!
The woman said it was just an inquiry and its okay, she was just checking to see if we were okay with moving or sharing the space with another group! She assured me our party was safe…And how many people were coming again? I told her 14 people, but could be more…
She went, well you booked for only 10… I told her no, 10 was the number the manager wrote to make the booking. It wasn’t my definitive number.
Guess what, the games continued. The next day Wednesday, a couple of our guests stated they were coming with their children. I thought, the more the merrier, for business as well…And I made the confirmation call to let them know the final number of expected guests…
Oh My Goodness, I opened a hornet’s nest… The woman I spoke to, got a bit hedgy and said I cannot confirm that number…I Was like no I am confirming the number, there is more than enough room upstairs for 22!
Well shock #2.
So, when I called the New Orchid Garden restaurant to let them know the exact number of people I was expecting as 22 including our friend’s children. This is when I got to learn the duplicity of the management! They had unknown to us booked a second party in the same space, same day, and I bet they had hoped to get away with it on the day… Looks like the other party had 20+ people…
Don’t get me wrong, we are business owners and who doesn’t want more custom…? Apparently this restaurant…
The woman I spoke to pretended she needed to confirm if it was okay to have ax extra 8 people…In my mind I saw no problem after all the space could sit 35 people easy. Plus there are easy chairs and tables so more seating! Of course I didn’t know about the double booking … Next I was speaking to a man who got into a tirade about how I was causing a problem, I had put them in a fix, I was being unreasonable increasing my party numbers by 8 extra people… WHAT?
Unfortunately, he tried to lay all the blame on me. In his words from 10 to 22 over 100% increase is being unreasonable, Unrealistic, and Unfair… 😳😱 WHAT?
He too tried to get our party moved downstairs. I wasn’t having it…. I had been assured we were the only booking for the day. And ours was the only entry in the diary because that’s how it was booked. Plus I has put money down!
He insisted that the other party had booked 2 weeks before ours! NOT TRUE because, I SAW the Diary during our booking and we were the only entry in their book for Saturday 19th May 6:30pm. PLUS, the call I received on Tuesday by a staff member totally nullified heir argument. She was asking if we could
agree to be put downstairs as they had an “INQUIRY from a BIGGER Party about using the Upstairs space! Really!!!
3 phone calls later, all the while blaming me and making me feel like it was all a favour for me…like I wasn’t going to pay. This man said it was all sorted and our party was on plan …Phew! This was 6pm Wednesday, Yay…I thought all sorted…Ha, not so fast Jose….
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#New Orchid Gardens Shock #3.
I receive a call Thursday evening almost 8pm allegedly from the original person I booked with, who happens to be the business owner. He said so…🙄
He insisted I was being unreasonable adding an extra 8 people to our party. Esp. Now that I knew there was another party…So he had made the decision to move our party to downstairs. He said:
Sylvia, I will give you a bit of a discount…(Note no specific discount, after I was blamed for their debacle) He said I will make sure we lay out a nice space for you downstairs!….He goes, “it isn’t about the money…, I just cannot squash two parties in one place, it just isn’t my style. (Really after stating it was free for just our party.)
I am happy to refund all your money if you are not happy with this alternative…
The cheek! The very same man I had made it clear why I wanted the upstairs more private space. The very man who had assured me it was FREE for the date and time and that we would have exclusivity! I was flabbergasted, disappointed, and sad…Na scratch that,
I was so upset. I had exactly 36 hours to Find an alternative and save my hubstar’s Birthday celebration! Your Dr Kalungi! I couldnt see us going there after the way they spoke to me and changed their word every minute…BAD Business and karma!
And, why would a business owner reneg on his word? Why would they treat a customer like a dim wit? I knew I had to share our experience…don’t ever let the cover of the book lure you, however nice it may look!
Let’s look at the overall….Don't ever let the cover of the book lure you...Click To Tweet
Pkjulesworld chilli 🌶 Rating for New Orchid Garden restaurant
Location by the old Alder Hey Hospital roundabout. This is not a great location, esp. with the dust coming from the deconstruction of the old hospital. Yet, in L12, it is local to us and very popular in this middle and high end neighbourhood. So we thought it would be fine. We love to support local businesses. AND we used not to mind all this with the old management!
Ambiance and amenities – the private upstairs space is on point, it has that luxury look Semi-private, that’s why we had chosen it.
The bathrooms are clean and well kept, again, why we liked it. BUT…
Downstairs CAN BE overcrowded on a busy day, which we have found on the occasions we visited. They used up every available space. Okay for general dining out. Not great for a private party.
Parking is under par….there is No parking for customers unless you call finding a space around the residential streets. Lots of double yellow lines around here, so you could find your meal up your throat with a parking ticket!
Service – well we were not served, in fact, we were treated like they were doing us a favour from the word go. Double booking is common in the hospitality industry, yet its is extremely disrespect to the customer…and on this occassion, NO!
Food -Again we were not served, this time. We have been there before and it was Really Great. According to other regulars, the service and quality has suffered greatly since Stan’s passing! Not fantastic, just okay. Many have had better…Many wont return, that’s sad!
Cleanliness, it is okay, thank goodness.
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Pkjulesworld rating 2 Chillies 🌶 🌶
WHY so low?
It really is simple! And you can be the judge…
“a brand’s word must be their bond.” They broke their word with no Apology and disregarded the client. Stan and Gill would never ever have done that!
Plus, parking is essential even if it’s paid for, if one is to enjoy their meal without worrying about busy parking ticket attendants…
So while the New Orchid Garden private space still looks nice, the NEW management ruined the restaurant for us. We’ll never trust their integrity again and we wouldn’t recommend it to anyone else for a private event!
Unless you wish to be squashed up with some strangers or worse still, told you were unreasonable etc etc…
We won’t be returning our custom any time soon. And on checking Trip Adviser reviews, looks like we aren’t the only ones who miss the good old Service and amazing food. BUT, You are free to visit though, because different strokes for different folks!
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Dr Pauli & Julie Syl Kalungi
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